Front Office Manager

About the role

Join the dynamic team at Timor Plaza Hotel & Apartments in Dili as a Front Office Manager. You will be the face of the hotel, shaping every guest's first and last impression while contributing to the property's growth in a fast‑developing market.

Key responsibilities

• Oversee all front office functions, including reception, reservations, concierge, and guest relations.
• Lead, coach, and develop a multicultural front‑office team to deliver exceptional service.
• Ensure seamless guest experiences from arrival to departure.
• Drive service excellence and support revenue generation and brand reputation.

Required profile

• Willingness to relocate to and reside in Dili, Timor‑Leste.
• 3–5 years of experience in front office or rooms division management within a hotel.
• Bachelor’s degree or higher in Hotel Management, Hospitality, Business Administration, or a related field.
• Proven ability to lead and develop front‑of‑house teams in a multicultural environment.
• Strong guest‑relations skills and a passion for personalized service.

Required skills

• Proficiency with hotel property management systems such as Opera or Room Master.
• Experience with reservation platforms and OTAs (Booking.com, Expedia, TripAdvisor).

What we offer

• Competitive salary package.
• Accommodation and return airfare for the right candidate.
• Opportunities for genuine career growth within a leading property developer.
• Exposure to an emerging Southeast Asian market with future expansion plans.