Human Resource Manager (FMCG/Retail, Dili)

About the role

Medor, a recruitment partner in Indonesia and the Asia-Pacific, is recruiting an English-speaking Human Resource Manager for a placement in Dili, Timor-Leste. The client is an established consumer-focused business expanding its retail presence, and the role supports its FMCG and retail operations. The position is hands-on, working closely with management and operational teams.

Key responsibilities

• Set up the HR function, policies, procedures and processes aligned with business objectives.
• Manage recruitment, workforce planning, onboarding and offboarding across retail, sales, warehouse and support functions.
• Act as the main HR contact for around 160 employees and advise managers on day-to-day people matters.
• Handle employee relations, grievances, disciplinary matters and workplace conflicts fairly and professionally.
• Oversee attendance, leave, employee records and employment documentation.
• Coordinate payroll and administer compensation and benefits accurately and on time.
• Lead the transition to Mekari Talenta, including data and process migration and user adoption.
• Run performance reviews, identify training needs and support engagement and retention initiatives.
• Ensure compliance with Timor-Leste employment requirements and support visa and work permit administration for expatriates.
• Prepare HR reports on headcount, recruitment, turnover and attendance, and maintain confidentiality.

Required profile

• Bachelor's degree in HR, psychology, business administration or a related field.
• Minimum 8 years of HR experience, including managing a broad HR function, preferably in FMCG or retail.
• Experience setting up HR processes across the employee lifecycle and supporting retail, field sales or warehouse operations.
• Proven ability to develop HR policies, improve processes and manage employee issues professionally.
• Experience with a workforce of comparable size and working with leaders across functions.
• Strong leadership, people-development and stakeholder-management skills.
• Willingness to relocate to Dili and visit operational sites; Indonesian nationality preferred.

Required skills

• Proficiency in Microsoft Office.
• Experience with HRIS or payroll systems; Mekari Talenta or similar is an advantage.
• Knowledge of Timor-Leste employment practices and expatriate work-permit processes is an advantage.
• Fluent Bahasa Indonesia or Malay and English.

The stated salary budget is USD 1,000 per month; the benefits package will be discussed in the first interview.