Customer Service Representative

About the role

Serve walk‑in customers for account opening, transactions and general banking inquiries, and handle inbound calls regarding accounts, products and complaints.

Key responsibilities

• Serve walk‑in customers for account opening, transactions and general banking inquiries.
• Handle inbound customer calls and inquiries (call centre) regarding accounts, products and complaints.
• Perform basic KYC checks and escalate complex requests to the relevant department.
• Maintain accurate transaction records and adhere to branch operating procedures.

Required profile

• Ability to serve walk‑in customers and handle inbound calls.
• Knowledge of basic KYC procedures.
• Attention to detail for accurate transaction records.